An additional compensation scheme has been announced by Arriva Rail North (Northern).
During the past few months many of Northern’s customers have not had the quality of service they expect. Northern are very sorry for this and it is only right that those season ticket customers should be compensated for the disruption they have faced.
The scheme, which is over and above the existing Delay Repay offer, which is funded by Northern, will provide compensation to Northern customers on certain specified routes where more than five percent of trains have been cancelled or seriously delayed.
The compensation is being paid for by the rail industry, as agreed by the Department for Transport as the situation was caused as a result of the late handover and delay on major infrastructure issues (Blackpool and Bolton). This compensation scheme has been approved by the Board of Transport for the North.
Details of the routes and levels of additional compensation can be found on the Northern website at https://www.northernrailway.co.uk/season-ticket-compensation. Additionally Northern have a dedicated customer support team, who can be reached between 08:00 & 20:00 Monday to Friday by calling 03332 220 126 or emailing Compmay18@northernrailway.co.uk.